Privacy Policy

01Scope of this policy

This Privacy Policy applies to information collected by Special Brothers Home Care ("Special Brothers," "we," "us," or "our") through this website and its online features. It covers website visitors, prospective and current clients or their representatives, job applicants, PCA test participants, and people who contact us.

This policy does not govern information handled by an unrelated website or service that has its own privacy policy.

02Information we collect

The information collected depends on how you use the website and may include:

• Contact information: name, address, email address, telephone number, and communication details.
• Patient and intake information: date of birth, sex, weight, caregiver and physician details, referral information, diagnoses, medical history, medications, functional limitations, mental status, requested services, prognosis, and insurance information.
• Employment application information: identity and contact details, Social Security number, work authorization and position information, education, references, employment history, military service, availability, certifications, signature, and related application details.
• PCA test information: name, phone number, email address, answers, score, progress, feedback, and test report information.
• Communications: information included in emails, messages, calls, and other requests sent to us.
• Technical information: IP address, browser and device type, operating system, referring page, pages viewed, approximate location, timestamps, cookie identifiers, and website interaction data.

03How we use information

We may use information to:

• Respond to inquiries and communicate with clients, families, representatives, applicants, and test participants.
• Review service needs, referrals, intake submissions, eligibility, insurance, and care coordination requirements.
• Process employment applications, evaluate qualifications, verify information, and administer the PCA test.
• Operate, secure, troubleshoot, analyze, and improve the website and forms.
• Prevent spam, fraud, abuse, security incidents, and unauthorized access.
• Maintain records, enforce our terms, protect legal rights, and comply with applicable laws, regulations, requests, and reporting obligations.
• Perform other purposes disclosed when information is collected or carried out with appropriate authorization.

04How we share information

We may share information only as reasonably necessary with:

• Authorized personnel: employees, clinicians, caregivers, recruiters, and administrators who need the information for their work.
• Care and payment participants: healthcare providers, referral sources, insurers, Medicaid or GAPP-related entities, and authorized representatives, as permitted or required.
• Service providers: companies supporting hosting, email, form processing, security, analytics, document generation, storage, and other business operations, subject to appropriate obligations where required.
• Professional advisers: auditors, attorneys, accountants, insurers, and consultants.
• Government and legal recipients: regulators, law enforcement, courts, or other parties when required by law or reasonably necessary to protect safety, rights, and security.
• Business transaction participants: parties involved in a merger, financing, reorganization, sale, or transfer, subject to applicable privacy obligations.

We do not sell personal information. We also do not knowingly use patient intake or application information for cross-context behavioral advertising.

05Health information and HIPAA

Some information submitted through the intake process may be protected health information. When the Health Insurance Portability and Accountability Act (HIPAA) or another health privacy law applies, we handle that information according to the applicable law and our healthcare privacy practices.

This website Privacy Policy is not a substitute for a HIPAA Notice of Privacy Practices. That notice provides additional information about permitted uses and disclosures of protected health information and applicable patient rights. You may request the current Notice of Privacy Practices by contacting us.

06Children's information

Our services support children and young adults, but the website and its forms are intended to be used by a parent, legal guardian, authorized representative, or an adult applicant. We do not knowingly invite a child under 13 to independently submit personal information through the website.

If you submit information about a child, you represent that you are authorized to provide it. If you believe a child submitted information without appropriate authorization, contact us so we can review the situation.

07Cookies, analytics, and reCAPTCHA

The website may use cookies and similar technologies needed for security, forms, preferences, and performance. Browser settings may allow you to block or delete cookies, although some website features may not function correctly afterward.

We use Google Analytics to understand general website use, such as pages visited, device information, and interaction patterns. Google may process information according to its own policies. You can use browser controls or Google's available Analytics opt-out tools to limit this collection.

Online forms may use Google reCAPTCHA to reduce spam and abuse. reCAPTCHA may collect hardware and software information and set a necessary cookie for risk analysis. Its use is governed by Google's Privacy Policy and Terms of Service.

08Data retention

We retain information for as long as reasonably necessary for the purpose for which it was collected and to meet clinical, employment, insurance, contractual, security, recordkeeping, and legal obligations. Retention periods vary by record type and applicable requirements.

We may retain a limited record of a request after other information is deleted when necessary to document compliance, resolve disputes, prevent fraud, or exercise legal rights.

09Information security

We use reasonable administrative, technical, and physical safeguards appropriate to the nature of the information we handle. However, no website, transmission, or storage system can be guaranteed completely secure.

Use caution when sending sensitive information by ordinary email. If you believe information submitted through the website may have been accessed or used improperly, contact us promptly.

10Your choices and privacy rights

Depending on your relationship with us and applicable law, you may be able to request access, correction, restriction, deletion, or a copy of certain personal information, or withdraw a consent. Some requests may be limited by healthcare, employment, legal, security, or record-retention requirements.

We may need to verify your identity and authority before responding. A parent, guardian, personal representative, or other authorized person may be required to provide supporting documentation.

You may opt out of nonessential promotional emails by using the instructions in the message or contacting us. Service, application, test, and administrative communications may still be sent when necessary.

11Third-party websites

The website may link to insurers, government programs, social networks, maps, or other third parties. We do not control their privacy practices. Review the privacy policy of each third-party service before providing information to it.

12Changes to this policy

We may update this Privacy Policy when our website, services, practices, or legal obligations change. The revised version will be posted here with an updated effective date. Material changes may be communicated in another reasonable manner when required.

13Contact us

For website privacy questions or requests, contact: